Answered

Bad login credentials

I'm new to Subject7 and I'm having problems at the very first step of logging into server.

I have installed latest java and I have selected my test data. When I click on previous login function that others have created, I get this error:

"Unable to retrieve JWT token for the 'burlingamesg' for the following reason: Bad credentials"

Any ideas of what to do?  Others can execute the test flow, so I know the flow works.

TIA Stan

0
1 comment
Avatar
Joseph Hamdan

Hi Stan,

Thank you for creating a forum post, we are glad to assist you. Here are steps to fix this:

1. Hover over your user on the top right > Manage API Key

2. Click Revoke

3. Close Manage API Key and wait for about 15 minutes

4. Log out and log back in

Please let us know how it goes.

Regards,
Subject7 Team

0
Comment actions Permalink

Please sign in to leave a comment.