Desktop_Hotkeys command not working for CTRL+SHIFT+DELETE in Chrome/Firefox.

Hi Stephen,

While we look further into this, the following questions might better assist us with resolving this issue:

1- Is this happening on your device only, or several people are having this issue?

2- If other people also have this issue, are they all using Windows OS? 

3- Is cloud execution impacted by it, or just local runs?

4- How critical is this? Does it impact a lot of test cases?

Regards,

Subject7 Team

Hi Stephen,

Any update on the questions above? 

Regards,

Subject7 Team

Hi Stephen,

After investigation, we found that "NUM_LOCK" key is causing the issue on some keyboards when this command is executed and Numbers Lock button is turned on. 

The solution is to add a step with Desktop_Hotkeys command (with NUM_LOCK) before the one that presses CTRL+SHIFT+DELETE. This will deactivate NUM_LOCK and then the next step will press CTRL+SHIFT+DELETE.

Please let us know if you have any more questions.

Regards,

Subject7 Team

Hi Stephen,

Could you please let us know if there's still an issue with this so we can assist you?

Thanks and have a great day!

Regards,
Subject7 Team

The one issue with this is cloud execution.   I can either encode the NUM_LOCK press into the test, or manually press it for local executions.  If I code the NUM_LOCK into the test, then each time I execute the test it switches the NUM_LOCK state.

Hi William,

We have added a new feature (called Sync Lock Hotkeys) in 9.3.1 version which is now available in production. The article below has been updated as well, so you can use CTRL+SHIFT+DEL with this option enabled (No need to add Num_Lock hotkey) and numbers lock will be switched off on every execution so the previous state will not affect the execution results.

https://subject7.atlassian.net/wiki/spaces/SD/pages/879525938/DESKTOP+HOTKEYS+Command

Regards,
Subject7 Team