Answered

What to do when your Verify_Text command failed in IE but not other browsers

Dhrupa Patel

December 08, 2020 14:20

We use Verify_Text command in one of our test cases, to verify a table value 6.5 in a pop modal with a table in it.

The command is setup as shown in the picture below. This test case constantly pass with no problem in all other browsers in cloud run, but it always failed in IE cloud run. When trying to debug in local player with IE, it failed most of the time but passed occasionally with local player.

What can potentially cause this behaviour? What can we do to debug this test case to make it consistently pass across all browsers?

7 comments

Official comment

Payam Fard December 16, 2020 22:24

Hi Dhrupa, the 2 verify_text commands in the above test case are converted to verify_element, and they are both working fine. They were part of iframe and hence the conversion. Please let us know if you have any other issues with this test case.

Joseph Hamdan December 08, 2020 14:42

Hi Dhrupa,

The following questions will better assist us with your inquiry:

1- What is the reason of the failure on cloud runs?

2- Was the failure in local run the same as in cloud run or due to a different reason?

3- What happens if you try to verify something else, like "GENERAL" or any of the dates and times displayed?

Regards,

Subject7 Team

Dhrupa Patel December 08, 2020 20:46

Hi, thanks for the help.

1. The reason of failure of cloud runs is the step time out. The message from execution log is: "Execution failed at step 21. Message Timeout after 400000 ms". Video reply shows the IE browser stuck at the page with the table opened showing 6.5 value in each row.

2. This is the same failure in local run. Although local run seems have a different timeout limit. The message is "Timeout after 120000 ms"

3. I replace the verify text keyword with "GENERAL" and still got timeout error in local run.

What do you suggest I do next? Thanks

Joseph Hamdan December 09, 2020 09:35

Hi Dhrupa,

Thank you for answering the questions. Could you please direct me to the test case name and step number where the failure is occurring?

Regards,

Subject7 Team

Joseph Hamdan December 10, 2020 13:31

Hi Dhrupa,

Did you get a chance to provide the test case name and step number so we can investigate further?

Regards,

Subject7 Team

Dhrupa Patel December 10, 2020 15:58

Hi thanks for following up. The test case name is coach_portal_view_patient_tracking, it has an id of 113.

The failing verify_text steps are step 22 for verfify `6.5` and step 23 for verify as `GENERAL`

Joseph Hamdan December 10, 2020 17:33

Hi Dhrupa,

Thank you for the provided information. We are looking into this issue and will provide an update as soon as possible.

Regards,

Subject7 Team

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