Completed

Issue with verifying text on a second browser window

Dominic Luminello

November 03, 2021 19:37

Proof Version: 9.3.3.1766

Chrome Driver: 95.0.4638.54

I have tried all combinations of things that I have gotten to work in the past.

Using Switch_Window to switch to Handler 1, then using Verify_Text which fails with below error message
Using only Verify_Text and in the 'Popup' field setting it to both '1' and also a unique text, get the same error message below

Cannot locate window or frame. Reason: timeout: Timed out receiving message from renderer: 30.000
Driver: Chrome Driver
Driver verison: 95.0.4638.54

I would be happy to show/demo what is happening

12 comments

Rex Feizi November 03, 2021 19:41

Which version of Chrome browser are you using?

Dominic Luminello November 03, 2021 19:43

Version 95.0.4638.69 (Official Build) (64-bit)

Rex Feizi November 03, 2021 19:52

Is it possible to share a snippet of the target page where you are trying to verify the text?

If you can shed some light on the technical parts, it would be great.

Dominic Luminello November 03, 2021 20:00

We click the 'Help' button in row with 'Garmin inReach (DeLorme)'

And we get this Help pop-up browser window which is just a bunch of text and one link. This is what it is failing on.

Rex Feizi November 03, 2021 20:07

Nice, can you also please share your "verify text command" with the popup text in it?

Also, if you put a wait 20 before the verify text command, and try it one time. Some times these popups have strange logic in them that may cause the driver to crash (hence the timeout on the renderer issue)

Dominic Luminello November 04, 2021 13:42

Hi Rex, I have tried a wait before Verify Text command, still same issue.

Below are a couple combinations I have tried plus countless others.

Joseph Hamdan November 04, 2021 14:07

Hi Dominic,

I can set up a quick call to check it out. Are you available now?

Regards,
Subject7 Team

Joseph Hamdan November 04, 2021 15:45

Hi Dominic,

I was able to reproduce the same behavior you saw, but this is an application loading issue.

If you run the test case one more time and arrive at Help popup window, it keeps loading which is taking too much time and does not seem to finish (even when I used Wait for 120 seconds). If you hit Escape on your keyboard to stop the page loading, the step with Verify_Text passes. Here are the options I used, they match the test case you provided in terms of window switching:

Could you please try halting the page loading to see if it passes for you?

Regards,
Subject7 Team

Dominic Luminello November 04, 2021 16:22

Hi Joseph,

I can’t see to HALT the page load. How do you do that? I tried hitting escape. Not sure what to look for or how to know its HALTED.

Dominic Luminello November 04, 2021 16:27

I took a look at your video, on my screen it is not spinning/there is nothing to stop. You see a spinning circle in the upper left corner, I do not.

Joseph Hamdan November 04, 2021 16:28

Hi Dominic,

Does hitting Escape have any effect on the outcome of your execution?

Regards,
Subject7 Team

Dominic Luminello November 04, 2021 16:34

It does not. I tried escape on my keyboard and also opened up the virtual On-Screen Keyboard within the RDP and click Escape as well.

Nothing changed.

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