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Hi Lance,
You are probably testing the existence of “mailto”. If clicking on it opens Outlook or not depends on the machine which the test runs on.
For example, on your machine maybe Outlook is configured as the default mail client so browsers will open the default when there is a mailto link. But if the execution machine doesn't have a default mail client configured then the test will fail or if the mail client is not Outlook (in government not really the case). But on execution machines most probably Outlook will not exist. You can check if DOM has a mailto link and if that exists, you can verify it with Verify_Element command.
Regards,
Subject7 Team
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