Answered

Subject7 Local Player splash page stays on Desktop screen after launch of local player.

The Subject7 Local Player splash page stays on Desktop screen after launch of local player, and it cannot be removed even if I exit the local player completely, unless I reboot the laptop; then  the splash screen returns with the auto launch of the local player.

We are on 9.5.7, thanks.

0
6 comments
Avatar
Firas Khalili

Hello Stephen,

Could you please tell me which Java version is installed?

Regards,
Subject7 Team

0
Comment actions Permalink
Avatar
Akinpelumia

Oracle Java 8 64 bit

 

0
Comment actions Permalink
Avatar
Joseph Hamdan

Hi Stephen,

In Task Manager, would you please end any open Java processes and restart local player to see if it no longer stays in view?

Regards,
Subject7 Team

0
Comment actions Permalink
Avatar
Akinpelumia

Hi Joseph, already tried that; it stays there. I can show Rex and Jeremy tomorrow before our scheduled upgrade.

0
Comment actions Permalink
Avatar
Akinpelumia

Update - The issue is no longer occurring, thanks.

0
Comment actions Permalink
Avatar
Joseph Hamdan

Hi Stephen,

Glad to hear that, thank you for confirming.

Regards,
Subject7 Team

0
Comment actions Permalink

Please sign in to leave a comment.